Terms of Service

Date of last revision: August 13 2019

By confirming and placing your order you agree to abide by the terms of service detailed below.

Cancellation/Return Policy

As your order is being custom made, and production begins immediately after an order is placed, orders that include items that are in stock at time of purchase cannot be canceled. Items listed as Pre-Order, or any severely delayed orders due to an out-of-stock item may be canceled or exchanged for an in stock item prior to the order entering production. Once the item is back in stock, production will begin and the order can no longer be canceled. Please note, a 10% cancellation fee is applied to all canceled orders. 

To cancel your Pre-order, please email sales@saberforge.com with the subject line "Cancellation Request [Your Order Number Here]". Not using this as your subject line will cause a delay in processing your request, and there is a limited time to be able to cancel a pre-order. 

Returns

Items may be returned for store credit or exchange. Returned items must be shipped back to us within 15 days after delivery, and must be in pristine condition to be eligible for exchange. Shipping is covered by the buyer. IMPORTANT: Returns must include a completed SaberForge RMA form (Filled out, printed and included in the box with your returning items).

Chargebacks

Fraudulent chargebacks will be disputed and may result in criminal charges for theft and/or felony postal fraud. Filing a chargeback is not an acceptable method of requesting a refund or cancellation. We ship all of our orders with signature confirmation to prevent theft.

Defective or Incorrect items

Any defective or incorrect items MUST be returned before a replacement can be issued. Customers who claim an item is damaged or does not match the description are required to return the merchandise before a replacement will be sent.

Delivery/Shipping Policy

Our international orders are ship worldwide from our headquarters in Oregon, via USPS international priority, with tracking and insurance. To determine if USPS has delivery service to your country, please select your country from the drop down menu when entering your shipping address. If you do not see your country in the drop down menu, unfortunately we cannot currently ship to you.

Mailing list

By creating an account or placing an order you agree to be enrolled in our mailing list. If you would like to be removed from our emailing list you can click unsubscribe at the bottom of any of our emails or by emailing us at sales@saberforge.com

Promotions

Promotional sales can not be retroactively applied for any reason whatsoever, they can also not be combined with previous offers. This means you can not cancel an existing order to re order with a new promotion, also you can not order a gift certificate during a promotion to use during a second promotion thereby combining the discount rate. There are no exceptions, please do not violate these policies or we will consider refusing future service.

Have more questions or need assistance?

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Contact Us

Ways to get in touch with us

Product Info and Online Orders

sales@saberforge.com

10am to 6pm (PST) M-F

Showroom/Local Orders

showroom@saberforge.com

12pm to 8pm (PST) M-Su

Visit Us

Showroom & Headquarters

270 Beavercreek Rd STE 200

Oregon City OR 97045