Terms of Service

Date of last revision: January 29 2020

By confirming and placing your order you agree to abide by the terms of service detailed below.

Cancellation/Return Policy

All order are custom made and production begins immediately after an order is placed. Orders cannot be canceled unless the order has exceeded the lead time provided at the time of purchase.

If you have placed an order and it has not shipped by the final date of the lead time provided, you may request a cancellation for a full refund.

Returns

Items may be returned for store credit or exchange. Returned items must be shipped back to us within 15 days after delivery, and must remain in pristine condition. Shipping is covered by the buyer. IMPORTANT: Returns must include a completed SaberForge RMA form (Filled out, printed and included in the box with your returning items).

Chargebacks

Fraudulent chargebacks will be disputed and may result in criminal charges for theft and/or felony postal fraud. Filing a chargeback is not an acceptable method of requesting a refund or cancellation. We ship all of our orders with signature confirmation to prevent theft.

Defective or Incorrect items

Any defective or incorrect items MUST be returned before a replacement can be issued. Customers who claim an item is damaged or does not match the description are required to return the merchandise before a replacement will be sent.

User Safety

During the machining process, some sabers may develop sharp edges. Before any contact dueling (as with any type of dueling), we recommend wearing proper safety protection for your hands, body and face. This includes but is not limited to: gloves, body armor, face masks, and helmets.

Always take the proper safety measures before dueling of any kind. Saberforge is not responsible for any injuries that result from saber play, combat choreography or dueling.


Delivery/Shipping Policy

Our international orders are ship worldwide from our headquarters in Oregon, via USPS international priority, with tracking and insurance. To determine if USPS has delivery service to your country, please select your country from the drop down menu when entering your shipping address. If you do not see your country in the drop down menu, unfortunately we cannot currently ship to you.

Mailing list

By creating an account or placing an order you agree to be enrolled in our mailing list. If you would like to be removed from our emailing list you can click unsubscribe at the bottom of any of our emails or by emailing us at sales@saberforge.com

Promotions

Promotional sales can not be retroactively applied for any reason whatsoever, they can also not be combined with previous offers. This means you can not cancel an existing order to re order with a new promotion, also you can not order a gift certificate during a promotion to use during a second promotion thereby combining the discount rate. There are no exceptions. Shipping costs, applied taxes or any other additional costs do not count towards free item giveaway tier rewards.

Have more questions or need assistance?

Get help from our customer service staff. Write us a detailed e-mail and we'll respond as soon as possible

Contact Us

Ways to get in touch with us

Product Info and Online Orders

sales@saberforge.com

9am to 6pm (PST) Tuesday - Friday

Showroom/Local Orders

showroom@saberforge.com

12pm to 8pm (PST) Monday - Sunday

Visit Us

Showroom & Headquarters

270 Beavercreek Rd STE 200

Oregon City OR 97045