Returns are eligible within the first 15 days of delivery. Due to the custom nature of our product, items may only be returned for store credit or exchange. Returns must be in new or like-new condition.
Orders requiring a custom finish, or specialty wrap, or are made from Adaptive Saber Parts are final sales and cannot be canceled, changed, returned, or refunded after the order has been placed.
Returning your order
To authorize a return, email us at firstname.lastname@example.org with the subject "Return Request [Your Order Number]" for approval. If you no longer have your order number, please include the email address and billing name in the body of your email.
Providing an RMA
All returns require authorization and a completed RMA form. Orders shipped to our facility that has not been authorized will be returned.
Click here to download our form
Orders are custom-made and cannot be canceled unless the order has exceeded the lead time provided at the time of purchase. In the case of an unmet lead time, you may request a cancellation. A 10% restocking fee may be applied to your cancellation
Canceling your order
To cancel your order, please email email@example.com with the subject line "Cancellation Request [Your Order Number ]"