Returns & Cancellations
If within the first 15 after delivery you are unsatisfied, returning your order is as easy as contacting us and beginning the return process. Due to the nature of our product being custom made, Items may only be returned for store credit or exchange
Sabers that include a custom finish, wrap or ASP saber built with a professional assembly package are non-returnable.
Returning your order
In order to send in your return, it must be authorized by our return staff. Email us at email@example.com with the subject "Return Request [Your Order Number]" for approval. Your order number can be found on order invoice or in previous order emails. If you no longer have your order number, please include the email address and first and last name in the body of your email.
Returns must be in pristine condition to be eligible for exchange. Shipping is covered by the buyer
Providing an RMA
All returns require authorization via email and a completed RMA form. You may fill out an RMA before contacting us however, orders shipped to our facility that have not been authorized may be returned to sender.
Click here to download our form
All order are custom made and production begins immediately after an order is placed. Orders including in stock items at time of purchase cannot be canceled for any reason.
Items listed as Pre-Order, or any severely delayed orders due to an out-of-stock item may be canceled or exchanged for an in stock item prior to the order entering production.
Once the materials are in stock, and your order has entered production, it will no longer be eligible for cancellation.
As materials for pre-orders are ordered shorty after an order is placed, a 10% restocking fee is applied to all cancelled pre-orders / delayed orders.
Cancelling your order
To cancel your Pre-order, please email firstname.lastname@example.org with the subject line "Cancellation Request [Your Order Number ]". Your order number can be found on order invoice or in previous order emails.
Have more questions or need assistance?
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