Orders & Shipping
In Stock
The only way we can offer all of the customizing options we do, is to make everything to order. “In Stock” means that we currently have the materials required to build that item. Orders that include “in stock” items are subject to our lead times, as the items still have to be produced.
Out of Stock
When we do not have the required materials to make an item, it will be marked as “out of stock”, and you will not be able to add that item to your cart. You can choose to get instant notifications when the item is restocked.
Submission
After your order has been submitted, we will begin the process of building your order to the specifications you've provided.
Order changes
Order changes are possible, however they are not guaranteed. We recommend double checking your order details to make sure everything is correct. If you need to make a change, email us as quickly as possible. If possible, we can update your order.
Initiate sabers for DIY
When ordering an Initiate tier saber for DIY or custom builds, please note that you will receive the hilt in the same fashion as our Installs Department would. This means that some sections or parts may be glued and/or pre-assembled prior to ordering. This is done to increase overall production speed. Note that we will not provide any additional assistance or modifications needed for your custom install/DIY, nor are we responsible for any issues beyond the terms of our warranty.
We are unable to provide and not responsible for any additional assistance or modifications needed for your custom install/DIY.
Lead Times
We pride ourselves on the quality, craft, and durability of our sabers and other products. Because of this, we do not rush any order. These are handmade products made with care. Depending on various factors, our lead times may grow or shrink. This means that your order may take more (or less) time depending on a few factors:
- Availability of materials
- Time of year (holidays, etc.)
- Volume of orders
Your order will ship when every item has been completed. Lead times for items can be found above the 'add to cart' button for that item. Some customizations can change the estimated lead time.
Promotions
Promotional sales can not be retroactively applied to a placed order. Promotions can not be combined with previous offers. However, if there was an error while placing your order, or a discount code was entered but no discount was applied, please contact us as soon as possible. Shipping costs, applied taxes or any other additional costs do not count towards free item giveaway tier rewards.
Shipping your order
We ship our orders through USPS, UPS, and FedEx.
Domestic shipping time is estimated at 2-3 business days.
International Shipping
International shipping time is estimated at 5-10 business days.
International customers are responsible for paying import tax or duties
International customers, please be advised that most countries have an import process that includes a customs inspection, and for most countries an import tax may be charged to recipients of goods from abroad. Be sure to check your tracking number when you get our shipping confirmation email in a few weeks and to keep an eye on its progress in case your country requires you to pay an import tax to pick up your goods, or to have them delivered.