Orders & Shipping
The only way we can offer all of the customizing options we do, is to make everything to order. “In Stock” means that we currently have the materials required to build that item. Orders that include “in stock” items are subject to our lead times, as the items still have to be produced.
Out of Stock
When we do not have the required materials to make an item, it will be marked as “out of stock”, and you will not be able to add that item to your cart. Once we receive confirmation on the arrival of more materials, the listing will change to “Pre-Order” status, and you will be able to order that item. Please note, pre-orders add an additional 6-8 weeks to our standard lead times.
After your order has been submitted, we will begin the process of building your order to the specifications you've provided.
Order changes are possible, however they are not guaranteed. We recommend double checking your order details to make sure everything is correct. If you need to make a change, email us as quickly as possible. If possible, we can update your order.
Date of last lead time update: January 31 2020
We pride ourselves on the quality, craft, and durability of our sabers and other products. Because of this, we do not rush any order. These are handmade products made with care. Depending on various factors, our lead times may grow or shrink. This means that your order may take more (or less) time depending on a few factors:
- Availability of materials
- Time of year (holidays, etc.)
- Volume of orders
While our lead times may change, they will always be available on this page.
Currently our approximate lead time (the time you can expect your order to ship) is:
- Regular orders: 12 - 15 weeks
- With custom wraps (Ito/Paracord): +1-3 weeks
- With custom finishes (additional finishes): +1-3 weeks
- Pre-Orders: The lead time for pre-orders follows the same time lines listed above. However, the lead time for pre-orders will not begin until materials arrive
Promotional sales can not be retroactively applied to a placed order. Promotions can not be combined with previous offers. However, if there was an error while placing your order, or a discount code was entered but no discount was applied, please contact us as soon as possible. Shipping costs, applied taxes or any other additional costs do not count towards free item giveaway tier rewards.
Store wide Sale Exclusions
- Eco Sabers
- Mystery Sabers
- The Count
- Fallen Order
- Dark Rey
- Exclusive/Limited Runs
- Scratch & Dent/Bulk/By weight items
Shipping your order
We ship all of our orders with FedEx.
Domestic shipping time is 2-3 business days.
International shipping time is 5-10 business days.
International customers are responsible for paying import tax or duties
International customers, please be advised that most countries have an import process that includes a customs inspection, and for most countries an import tax may be charged to recipients of goods from abroad. Be sure to check your tracking number when you get our shipping confirmation email in a few weeks and to keep an eye on its progress in case your country requires you to pay an import tax to pick up your goods, or to have them delivered.
Have more questions or need assistance?
Get help from our customer service staff. Write us a detailed e-mail and we'll respond as soon as possibleContact Us