Having an issue with your saber? We're here to help!

If you're having an issue with your saber, first read the guide page for your type of saber.

If you are unable to solve the issue, read the section below. 

How to apply for a repair

Please contact subject line “Repair Request [order number]” if you experience any complications with your saber. Our team will assist you with approving for your saber for repair. Depending on your warranty status, a charge may applied for the repair.

Our technicians rely on the details written on the RMA form to know how to process all sabers sent back to our facility for repair/upgrade/exchange. It is very important to be specific when filling out the RMA form. Our technicians are unable to perform services on returned sabers that have not been approved by customer service representatives. Once your repair is sent in, we cannot modify or update your RMA form.

Fill out our RMA, print and include with your repair.