Returns

Returns are eligible within the first 15 days of delivery. Due to the custom nature of our product, items may only be returned for store credit or exchange. Returns must be in new or like-new condition.

Orders requiring a custom finish, specialty wrap, customizable eco, or are made from Adaptive

Cancellations

Once placed, orders cannot be cancelled or altered. Please confirm your order details before checking out.

Duties & Taxes

International customers are responsible for paying import tax or duties Please be advised that most countries have an import process that includes a customs inspection, and an import tax may be charged to recipients. Be sure to check your tracking number and track the progress in case your country requires you to pay an import tax to receive your items.

International Delivery

We recommend adding a shipping phone number for all international orders. In the case of an address that cannot be found, our shipping service can attempt to reach out via phone to complete the delivery.

Lead Times

Lead times are not a guaranteed ship date. These times are an accurate estimate of when your order will ship. SaberForge sabers are high-quality, custom-made electronics. We do our best to make sure we create amazing personalized items while also meeting a reasonable lead time.

Depending on various factors such as time of year, access to resources, the level of customization selected, complexity of items, and staffing, our lead times are subject to change. When ordering multiple items with different lead times, the entire order will default to the item with the longest lead time.

Our business hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Standard Time.